Contact Us
844-484-4667
support@thinoptics.com
30 Day Return Window
We accept returns on most items within 30 days of delivery. MicroVision byThinOptics is not responsible for return shipping fees.
To qualify for a return, items must be:
- In original condition
- Free from excessive wear or damage
- Returned with all included accessories and packaging
Items damaged through misuse or neglect are not eligible for return.
How to Start a Return
Contact our support team directly using the phone number and email listed here:
1-844-484-4667 or support@thinoptics.com
Please include:
- Your order number
- The item(s) you’d like to return
- A brief explanation of the reason for the return
Our team will provide return instructions and a return authorization.
Refunds
Once your return is received and inspected, we’ll notify you of approval.
Approved refunds are issued to the original method of payment.
Please allow:
- 5 - 7 business days for us to process the return
- Additional time for your bank or card provider to post the refund
Cutomers are responsible for return shipping charges
Original shipping charges are not refunded
Exchanges
If you’d like to exchange an item, our team can help.
We’ll guide you through the return process and assist with placing a new order.
Non-Returnable Items
Items cannot be returned without prior authorization. If you’re unsure whether your item qualifies, our support team can help.
Damaged or Defective Items
If your product arrived damaged or has a manufacturing defect, this is covered under our Warranty Policy.
Lost or Missing Packages
If your package shows as delivered but you cannot locate it, please check with the carrier first.
If you still need help, our support team is here to assist.
